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Glossary of Terms

Word/Phrase/Term/Abbreviation Definition
9 box Matrix Functionality A performance matrix based on balanced scorecard principles. It is a visual representation of where a person is placed within the matrix as against a set of configurable criteria.
Baby Boomers A North American-English term used to describe a person who was born between 1946 and 1964. Following World War II, these countries experienced an unusual spike in birth rates, a phenomenon commonly known as the baby boom.
Balanced Scorecard A strategic planning and management tool used to align business activities to organization-wide strategy. Originated by Kaplan and Norton, it is a key component in a performance measurement framework and can be used at any level within a business to help ensure goals and effort line up. Useful in team and individual goal setting.
blog(s) A website on which thoughts or articles are posted in a journalistic style. Readers are often invited to contribute or comment on the material and dialogues can spring up.
Churn Employee turnover.
Cost of attrition Cost to a business generated on the loss of an employee.
C-Suite (jargon) The group of “chief officers” of a business organization, who share near equal authority in their respective functional areas, chief executive officer, chief operating officer, and chief financial officer usually being included. Others vary between industries, including chief information officer, chief information security officer, chief medical officer, chief compliance officer, chief risk officer, chief marketing officer, corporate development officer, and chief or corporate human resources officer.
Dashboards Refers to a set of key reports, indicators and performance data and metrics that are easily accessible and digestible. They assist HR/Management in understanding and tracking Career (roles, experience and assignments), Performance and Skills data for the workforce of a company, at individual, team and entire company level.
Generation Jones A term to describe people born between 1954 and 1964. U.S. social commentator Jonathan Pontell coined the term. Has been referred to as a heretofore lost generation between the Baby boomers and Generation X.
Generation X A term used to describe generations in many countries around the world born from 1965 to around 1982. The term is most often used in popular culture.
Generation Y Refers to individuals born from 1983 to 1997 – a term made popular by Canadian fiction writer Douglas Coupland in 1991.
HiPo High Potential Employees especially those one would wish to identify and retain in the business.
Human Capital Management A process of acquiring, developing, deploying and retaining the collective knowledge, skills and abilities of a workforce and the recognition of their worth to the organization.
Onboarding The process of interviewing, hiring, orienting and successfully integrating new hires into an organisation’s culture.
OnDemand Typically this refers to a software application delivered over the internet by an application service provider. See also SaaS (Software as a Service).
Performance Management The creation of a work environment in which processes are in place to enable employees to perform to the best of their abilities and in turn bring benefit to the company.
SaaS A mode for the deployment of software. An application is hosted via the internet to provide functionality and services to a number of customers, each with their own secure data areas and access.
SMART goal Acronym used as an aide memoir for the setting of personal and team goals. Each goal should be demonstrably Specific, Measurable, Achievable, Realistic and Time-bound.
Talent Management is the process of integrating new workers into an organisation and successfully developing and retaining current workers. Good Talent Management also refers to the ability to attract highly skilled and top performing individuals to work for you. The process of attracting and retaining profitable employees is sometimes referred to as “the war for talent.” Another element is the growth of talent within the organisation to ensure that the right individuals are groomed to fill key roles when the time is right
Transactional System An information system designed to store and record day-to-day business information (structured around events, business processes or activities), which can store large volumes of data, but are not necessarily useful in analysing that data.